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leadership
Most of us want to do good things with our lives. We want to spend our time doing things that are beneficial and worthwhile. How do we then decide what we need to be doing when we live in a world that floods us with a million different beneficial opportunities on an almost daily basis?
I have been fortunate in the amount of success I have had in making organizations work. While some of that was due to being in the right place at the right time, here are three gifts of 20/20 hindsight.
Your goal should be so clearly defined that you can say it in 8 words or less. And so can everyone else at your organization.
Lead like a pro. Think of leading your organization the way elite coaches lead their teams to victory.
The Trust Formula
Trust is a must. As effective influencers for good, we want trust to grow among those on our teams so we can more effectively make the WHYs of our organizations happen.
The formula for building Trust equals Intimacy plus Reliability plus Credibility divided by Selfishness times Time. Or put differently:
Trust = [(Intimacy + Reliability + Credibility) / Selfishness] (Time)
To be successful with the people you serve you must always answer their unconscious-but-ever-present question: “What’s in it for me?”
Yes, your focus should be on meeting someone else’s needs. Every moment of every day every person is asking and answering one question unconsciously or consciously: “What’s in it for me?” It's how we are built. We start asking the question the moment we take our first breath and continue asking it until our last. While this may strike you as egotistical, it is how we answer the question that determines character. For now, just know that your clients are not just looking to you for information. They want you to help them take care of needs they may not even be able to articulate. Here is where your job really begins.
You are the person with the credentials.
You are the one with the experience.
Helping people is your passion.
So when someone comes to you with a problem, you are the expert, right?
Wrong. You are not the expert.
Your clients are the only experts at living with their problems. . . .
![Trust = [(Intimacy + Reliability + Credibility) / Selfishness] (Time)](https://images.squarespace-cdn.com/content/v1/54516305e4b023373820a831/1435683667711-HXWRX6A0DAKMMBXOL8B5/image-asset.jpeg)
